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How can I use the Student Virtual Care Plan?

Simply go to "Register now" and purchase the Student Virtual Care Plan for 3, 6 or 12 months. 

Why should I choose virtual care?

It is a great supplement to fill in the gaps that your regular medical plan may not cover…and it’s so convenient!

Who can sign up for the plan?

Any student, participant, or dependent present in the United States on a J, F, M, Q, or H2B visa as well as domestic college/university students can sign up for the plan.  Additionaly, staff and faculty at colleges and universities in the United States can also sign up for the plan.  You must be 18 years or older to sign up for a plan on your own.

Are there any age restrictions?

As long as you meet enrollment requirements, there are no age restrictions.  You must be 18 years old to sign up for a plan on your own, but students under age 18 can be on a Family plan if they are on the plan with their family or household.

How can I register my family?

When signing up, simply choose the “FAMILY” plan option instead of the “INDIVIDUAL” plan option.

Who are the service providers?

The service providers are Teladoc, Health Advocate, etc. For more info please click here

Can I speak to a doctor immediately after registering?

After enrollment, it typically takes 3 business days before you can use the service and speak to a doctor.

Does this plan replace my health insurance?

No, virtual care is not considered insurance but it is a great supplement to fill in the gaps that your regular medical plan may not cover.

Can I speak to the same doctor every time?

For general telemedicine, you will consult with the first available doctor.  For ongoing mental health treatment, you can choose and schedule with the same provider each time.

Can I also reach a doctor on the weekend or at night?

For general telemedicine, you can reach a doctor 24/7.  Also, you can reach an emergency mental health crisis specialist at any time.

Does virtual care replace my PCP (Primary Care Physician)?

No, virtual care doesn’t replace your PCP in either the United States or your home country.

Are there long wait times to speak a doctor or provider?

The typical wait time for general telemedicine is just a few minutes.  For mental health providers, it can take up to a couple of weeks to get an initial appointment.  However, this is far less time than the current average wait time for traditional mental health appointments.

Are physicians and specialists part of a call center?

Currently, providers are working from home or private practices.

Can I get a prescription from a physician?

Yes, you can get a prescription if the physician deems it medically necessary.  However, certain controlled substances cannot be prescribed via telemedicine.

Can I choose which pharmacy I use?

Yes, you can ask to have your prescription filled by the pharmacy of your choice.  Prescription costs may be covered by your medical insurance plan but not this virtual care plan.

Still Questions?

Please contact us at email: or Phone: 1.781.356.1999 or simply use our chat on this site.

We are happy to help!

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